Great service get my watches fixed there
TERRIBLE EXPERIENCE, WE WILL DRIVE 2 HOURS AWAY TO DEAL WITH A BETTER AND FRIENDLIER BUSINESS. My fiance and I went to this jewelry store mostly because it was close by. We were very determined to get a ring that day and that may have been our downfall. The store is beautiful and the jewelry is nice but everything else is so sketchy about this business. The attitude from the sales clerks when they are not sure they will make a sale is just cold and inattentive and then when they realize they might make a sale, they are "fake nice" to you to make up for the fact that they are completely uninterested in helping you to begin with (To be fair, there does seem to be a couple of friendly employees there but we did not have the luck of dealing with any them). So, fast forward to post buying 3 rings (2 wedding bands and 1 engagement ring), the ring was not sized properly (not sized at all, clerk had me guess my size) or set properly (inclusion was not placed under prong as specifically requested and agreed to), prongs were not polished (I cut a 1 inch gash on my hand on it while changing) and so it had to be taken and fixed. Another 2 months go by, I realize the stone is completely loose, knocks and spins around in the setting so we take it back to fix that. When I inquired why it was loose so soon, I was told that I must not have much diamond jewelry because this happens all the time and that I just had to be more "careful" with it. The icy attitudes and dirty stares that we received each time we HAD to go in because they had to do "free work" on my ring for a job they did not do right in the first place would be enough to make anyone not want to go back. To make matters worse, you never get to speak to the manager/owner. He hides in a special room to the side somewhere and when asked a question that they can't answer, the clerk knocks twice on the door, whispers with him through the door for 5 minutes, shuts the door then comes back and gives you an answer. He can't take a couple of minutes to speak to a customer why? Overall terrible experience. We will be taking the ring to a friendly, trusted jewelry store over a 100 miles away to redo the whole ring and have it done right. We will take the loss money-wise because it is worth it.
I've been coming here for over 20 yrs. Johnny and the guys do awesome repair work and I don't trust my jewelry really with any other place. I value the expertise of their staff and love their large selection of items. Plus this is a family run business and one of the owners brings in her little dogs that sit right in the showroom! I loved that, cuz I have a Yorkie!
Mark and his staff are incredibly fair and helpful. They take the time to work with you and make you feel like you are their only customer. They are willing to customize anything. My husband has bought from Mark for over 25 years, and has never been disappointed. A true Milford gem.
Would not go anywhere else. Mark has been amazing throughout the years and knows my taste, as well as my mothers. Just got engaged and my fiancé went to valentines. Mark knew just what to look for!!!
Valentine S Diamond Center Inc is a US Jewelry Store based in Milford, New York. Valentine S Diamond Center Inc is located at 350 Boston Post Rd, Milford, CT 06460, USA.
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