Best Dealership I've dealt with ever!! I bought a 2015 jeep, and the customer service was amazing. Terrance Calhoun was my sales person, he helped me get the car that fit my needs, explained the process and didn't give me any of that "car salesman" talk. He was very professional and honest with me and there were no surprises along the way. He was patient enough to spend about 30 minutes showing me how the car works and how to operate all the extra stuff. My experience was great and stress free thanks to Terrance. If you're thinking of going to Napoli, everyone was great but I would say go to Terrance, great guy. Speaking from experience.
Today was a pleasure being served at the service dept. The customer service was on point for the guys to be a little younger than most of the customers keep up the good work
The Magnuson-Moss Warranty Act is a Federal Law that protects the buyer of any product which costs more than $25 and comes with an express written warranty. This law applies to any product that you buy that does not perform as it should.
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As you know, enough is never enough from your warrantor’s point of view and you should simply continue to have your defective vehicle repaired – time and time again. However, you are not required to allow a warrantor to tinker with your vehicle indefinitely in the hope that it may eventually be fixed. Rather, you are entitled to expect your vehicle to be repaired within a reasonable opportunity. To this end, both the federal Moss Warranty Act, and the various state “lemon laws,” require repairs to your vehicle be performed within a reasonable opportunity.
Disappointed doesn't even cover it here. I was told they work with all situations (mine is particularly complicated). I walked the lot alone because the guy I had an appointment with was still with other clients. Fine... but there were two other salesman that were available who could have easily taken over. I get they work on commission and a rotation, but if we have an appointment, I shouldn't have to wait. Once we looked over cars, he ran my credit and told me there was nothing he could do because of a delinquency that was nowhere to be found on any of my 3 credit reports (I searched after the fact.) The finance team couldn't make me an appointment for nearly a week, so I didn't go back. I'm not sure why they couldn't talk to me when I was there, but overall the experience was disappointing and frustrating. This isn't to say Nissans aren't great vehicles - I've never owned one - but as far as the dealership goes... I'll never go back.
WARNING Do not Give This Dealer Your hard earn CASH.They SELLING DEFECTED CARS ROBING for Parts AND HIDE THIS FROM CONSUMERS, Example 5 Transmission in a customer Brand new Car, you got to be a fool if you do not understand what this company is doing. Read the REVIEW for your self
Your car is a major investment, rationalized by the peace of mind that flows from its expected dependability and safety. Accordingly, you are entitled to expect an automobile properly constructed and regulated to provide reasonably safe, trouble-free, and dependable transportation – regardless of the exact make and model you bought. Unfortunately, sometimes these principles do not hold true and defects arise in automobiles. Although one defect is not actionable, repeated defects are as there exists a generally accepted rule that unsuccessful repair efforts render the warrantor liable. Simply put, there comes a time when “enough is enough” – when after having to take your car into the shop for repairs an inordinate number of times and experiencing all of the attendant inconvenience, you are entitled to say, ‘That’s all,’ and revoke, notwithstanding the seller’s repeated good faith efforts to fix the car. The rationale behind these basic principles is clear: once your faith in the vehicle is shaken, the vehicle loses its real value to you and becomes an instrument whose integrity is impaired and whose operation is fraught with apprehension. The question thus becomes when is “enough”?
The Magnuson-Moss Warranty Act
Notice Help For Lease and Buyers Consumer Having problems with Dealers doing repairs:
Worst Experience Of My Life. I Will Never Buy A Car From Them Or Bring It In For Service Ever Again! They Scammed Me Into Buying a Car which ruined my 100% Perfect Credit. And Then When I Had A Problem From The First Week Of Owning The Car, They Didn't Know How To Fix It. I Brought it in for the same Problem 4 Times Before i went to a different Nissan Dealer. The 4th Time I Brought The Car In For Service I Asked For A Ride To Work Because I Couldn't Afford To Take Another Day Off, Their Answer Was "sorry You Work To Far Away" Do Your Self A Favor And STAY AWAY FROM THIS PLACE!
Napoli Nissan is a US Car Dealer based in Milford, New York. Napoli Nissan is located at 688 Bridgeport Ave, Milford, CT 06460, USA.
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